Route planning and invoicing for NDIS support workers

NDIS support workers and sole-trader providers visit multiple participants each day — often across wide service areas. Reliable arrival times matter because participants plan their entire day around your visit. DayRoute helps you plan efficient routes, record travel for reimbursement, and create invoices that align with NDIS line items. Built for Australian disability support professionals.

Common challenges for ndis support businesses

Participants need reliable arrival times

Being late disrupts a participant's routine and can cause real distress. Accurate ETAs and 'on my way' notifications build trust and reduce anxiety.

Travel time and kilometres need to be recorded for claims

NDIS travel claims require accurate records. Estimating from memory or Google Maps after the fact is inaccurate and time-consuming.

Invoicing to plan managers and NDIA requires specific formats

NDIS invoices need line item numbers, correct support categories, and participant references. Generic invoice tools don't support this.

How DayRoute helps

Participant visit route planning

Enter your participant visits and DayRoute optimises the order. See accurate drive times between visits and plan realistic schedules.

GPS travel logging for reimbursement

The vehicle logbook records every trip with start/end locations, distance, and time. Export for NDIS travel claims.

'On My Way' arrival notifications

Send a one-tap message to participants (or their carers) with your estimated arrival time. Reduces no-answer doors and anxiety.

NDIS-compatible invoice templates

Create invoices with NDIS support item numbers, participant details, and plan manager info. Send directly via email or SMS.

Accurate arrival times make a real difference for our participants. They can plan their day around our visits instead of waiting by the window.
E

Emma

NDIS Support Coordinator, Perth

Frequently asked questions

Does DayRoute support NDIS line item numbers on invoices?

Yes. DayRoute's invoice templates include fields for NDIS support item numbers, participant references, and plan manager details — making it easy to submit compliant invoices.

Can I record travel time and kilometres for NDIS travel claims?

Absolutely. The GPS vehicle logbook tracks every trip automatically. Export the data for travel reimbursement claims with distance, time, and purpose.

Is DayRoute suitable for NDIS sole traders and small providers?

Yes. The Pro plan is ideal for sole-trader support workers. For organisations with multiple support workers, the Team plan supports up to 10 users with shared scheduling.

Can I send arrival notifications to participants or carers?

Yes. The 'On My Way' feature sends an SMS or iMessage with your ETA to the participant's phone number — or their carer's — with a single tap.

Ready to streamline your ndis support business?

Download DayRoute and start your 7-day free trial. No credit card required.